1. Information We Collect
1.1 Information You Provide
- Account information: name, email address, date of birth, profile photo, and bio when you create an account (via Google, Apple, or QR code sign-in).
- Listing information: item titles, descriptions, photos, condition, location, tags, and delivery preferences.
- Swap and communication data: messages, swap proposals, reviews, and ratings you exchange with other users.
- Payment information: when you purchase Tradsup Credits, payment is processed by third-party providers (Apple on iOS, Google on Android, and Stripe on the web). We do not store your full payment card details. Stripe may store a tokenized representation of your payment method on our behalf.
1.2 Information Collected Automatically
- Device information: device type, operating system, browser type, and unique device identifiers.
- Usage data: pages visited, features used, items viewed, search queries, and interaction patterns.
- Location data: approximate location based on IP address. We do not collect precise GPS location unless you explicitly provide a city or country for your listings.
2. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve the Platform.
- Facilitate swaps, messaging, and reviews between users.
- Personalize your experience (search results, recommendations).
- Process credit purchases and manage your account balance.
- Detect and prevent fraud, abuse, and security threats.
- Send service-related notifications (swap updates, messages).
- Comply with legal obligations.
3. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- With other users: your public profile, listings, reviews, and swap history are visible to other Tradsup users. Messages are only visible to conversation participants.
- Service providers: we use third-party services for hosting, image storage, payment processing, and analytics. These providers only access data necessary to perform their services and are contractually obligated to protect your information.
- Legal requirements: we may disclose information if required by law, regulation, legal process, or governmental request.
- Safety: we may share information to protect the rights, property, or safety of Tradsup, our users, or the public.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal, accounting, or fraud prevention purposes. Anonymized or aggregated data may be retained indefinitely.
5. Data Security
We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS/TLS), secure authentication tokens, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your data.
- Export your data in a portable format.
- Withdraw consent where processing is based on consent.
If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to opt out of its sale (which we do not engage in).
To exercise any of these rights, please contact us through our Help & Support page.
7. Cookies and Tracking
The Tradsup web app uses localStorage to store your authentication session, search history, and preferences. Our own product analytics are collected in aggregate form.
We also use the Meta (Facebook) Pixel, an advertising and measurement tool provided by Meta Platforms, Inc. The Pixel helps us understand how our ads perform and lets us show relevant ads to people who have visited our site. It sets cookies (such as the _fbp cookie) and shares limited information with Meta — including the pages you view on Tradsup, your IP address, and general device and browser details. Meta processes this information as an independent (and in some cases joint) data controller. We do not share your name, email, or account details with Meta through the Pixel. You can review how Meta uses this data and manage your ad choices in Meta's Privacy Policy and Ad Preferences, or disable advertising cookies through your browser settings.
8. Children's Privacy
Tradsup is not directed at children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at Help & Support page.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place in accordance with applicable data protection laws, including standard contractual clauses where required.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the Platform or via email. Your continued use of Tradsup after changes are posted constitutes acceptance of the updated policy.
11. Contact
For privacy-related inquiries, contact us at Help & Support page.